Support Team
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OUR REFUND/EXCHANGE POLICY FOR AFTERPAY PAYMENTS
Afterpay purchases can be exchanged via post or to a Spendless Shoes store. If you wish to refund please return via post. Please contact our customer care team for a Returns & Exchanges form. TO R...
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WHEN WILL MY SHOES ARRIVE?
Spendless Shoes send their packages using Australia Post & Star Track (for AU & NZ) and Australia Post for the rest of the world. Shipping times vary depending on your location and the type of ship...
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ARE OUR SHOES VEGAN FRIENDLY?
At Spendless Shoes, we’re always looking for new ways to delight our customers! We pride ourselves on fearlessly fun innovation and cater to a whole range of different customers. That’s why we’re o...
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OUR REFUND/EXCHANGE POLICY FOR ZIP PAY PAYMENTS
You can return your ZIP PAY purchase into any of our 220+ stores for an exchange or refund. Should you be unable to due to location you can mail it back to us (noting that postage back to us is not...
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DO YOU SEND ORDERS IN BOXES?
At Spendless we are committed to sustainable packaging and reducing our carbon footprint. If you would like your shoes to come in a box, just let us know in the checkout. Alternatively, we will ens...
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OUR REFUND/EXCHANGE POLICY FOR INTERNATIONAL PURCHASES
In order to receive a refund or exchange on a Spendless product, you must mail the shoes back to our support centre. For all mailed exchanges and refunds, an exchange and refund form is available u...
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HOW DO I TRACK MY ORDER?
Once your shoes have been shipped, you will be emailed a special tracking code. Spendless Shoes sends out its products using Australia Post and Star Track. You can head to their websites and enter...
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CAN EARRINGS BE REFUNDED/EXCHANGED?
In the interest of hygiene and keeping products sanitary, we do not allow earrings to be exchanged or returned after purchase. Any faulty earrings will be accepted for a refund or exchange.
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WHAT HAPPENS AFTER I PLACE MY ORDER?
We will send you a confirmation email, which includes details of your order. Delivery times depend on where you live, so check our shipping info if you have any questions.
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CAN I CHANGE MY ORDER AFTER I CLICK SUBMIT?
Sorry, but there are no changes once you submit your order. This also includes change of size or style. The order must be cancelled, refunded then placed again. If you are unhappy with your purchas...