Support Team
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Activity overview
Latest activity by Support Team-
Support Team created an article,
SAFETY INFORMATION
At Spendless Shoes, your safety is our number one priority. Material Safety Data Sheets (MSDS) for all relevant products sold both online and in our stores can be found below. If you have an...
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Support Team created an article,
I THINK MY SHOES HAVE A FAULT. DO THEY COME WITH A GUARANTEE?
Our number one priority is keeping our customers happy! That is why we do not place a timeframe on your shoes, we leave that up to you. If you believe your shoes haven’t stood the test of time in Y...
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Support Team created an article,
OUR REFUND/EXCHANGE POLICY FOR INTERNATIONAL PURCHASES
In order to receive a refund or exchange on a Spendless product, you must mail the shoes back to our support centre. For all mailed exchanges and refunds, an exchange and refund form is available u...
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Support Team created an article,
OUR REFUND/EXCHANGE POLICY FOR ZIP PAY PAYMENTS
You can return your ZIP PAY purchase into any of our 220+ stores for an exchange or refund. Should you be unable to due to location you can mail it back to us (noting that postage back to us is not...
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Support Team created an article,
OUR REFUND/EXCHANGE POLICY FOR AFTERPAY PAYMENTS
Afterpay purchases can be exchanged via post or to a Spendless Shoes store. If you wish to refund please return via post. Please contact our customer care team for a Returns & Exchanges form. TO R...
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Support Team created an article,
CAN EARRINGS BE REFUNDED/EXCHANGED?
In the interest of hygiene and keeping products sanitary, we do not allow earrings to be exchanged or returned after purchase. Any faulty earrings will be accepted for a refund or exchange.
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Support Team created an article,
WHAT COUNTS AS A FAULT?
A fault may include missing or loose buckles/straps, a broken heel, or some other manufacturing mistake. Please keep in mind that shoes with signs of wear and tear may not qualify as faulty.
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Support Team created an article,
OUR REFUND/EXCHANGE POLICY FOR CREDIT CARD PAYMENTS
All online purchases are entitled to an exchange or refund in accordance with Spendless Shoes’ returns and exchange policy either in store or by mail. If you cannot visit a Spendless Shoes retail o...
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Support Team created an article,
CHANGE OF MIND PURCHASES
Spendless Shoes is happy to provide a full refund, exchange or gift card for change of mind purchases. We do not place time frame limitations on returns where a receipt is provided and the garment ...
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Support Team created an article,
DO YOU SHIP TO PO BOXES?
Yes, we do ship to PO Box addresses. Just remember, we want you to get your shoes as promptly and painlessly as possible; it is important that you fill in your address completely and accurately so ...